FAQ
What are our business working hours?
Business hours are 9am-3pm Monday to Saturday (any orders received on the weekend will be sent out for delivery or for post on Monday)
How do I place an order?
You can place an order through our website, by phone, or via our social media pages.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 11:00 am. Perth Metropolitan areas are delivered within the same day, but orders to be posted will be sent out either the day of ordering or the next day, depending on when the order was received within our cut-off times.
Are your flowers fresh?
Yes, absolutely. We source fresh flowers daily to ensure the quality and longevity.
What payment methods do you accept?
We accept Credit card payment visa / mastercard or Debit Visa/Mastercard, Paypal secure sites, Afterpay also available.
Can I request a photo of the final product before delivery?
No, unfortunately we can't send photos of final products with us being so busy.
What if a flower or product is out of stock?
Normally, we have plenty of all stock, but if we do happen to run out of a particular item, we may substitute with a similar item of equal or greater value while maintaining the overall look and feel of the final product and packaging.
How do I get in touch if there is a problem with my order?
You can contact our customer support team (via phone, email, or website) and we will resolve any issue promptly.
Can I place an order from overseas for someone locally?
Yes, international customers can place orders through our website for delivery within our service area.
Will my gift look exactly like the photo online?
We will strive to try our very best to ensure the product looks visually as how it looks online.
What should I do if I made a mistake on my order?
If you realise there’s a mistake (like the wrong delivery address, date, or the product selection), please contact us immediately, and we’ll do our best to correct it before the order is processed. Once an order has been prepared or dispatched, changes may not be possible.
Can I speak to someone directly instead of ordering online?
Yes, you can contact us via phone, website, or on our social media pages, and one of our lovely staff members will be able to help you out.
Will my personal information be shared?
No, all personal information is confidential and will only be seen by our staff who are processing the orders.
What if no one is home to receive the delivery?
The item will be left in a safe place, and you will be notified.
Can I pick up my order from Bertram?
Yes, you can, but please make sure to make contact to arrange pickup time and day.
Do you do Corporate Orders?
Yes, we do. Contact us directly, and we will be able to give you discounts on corporate orders and accommodate your requests. Add your own business merchandise or business cards. Please make contact to discuss your ideas.
Can I make a special order request?
Yes, you can, contact us directly via phone, email, website or on our social pages. Or if you have placed an order, leave special requests in notes at checkou,t we will endeavour to try our hardest to accommodate your request.
Can I request my money back if I change my mind?
Unfortunately, all orders made are non-refundable if you simply change your mind; however, if the product is damaged or faulty, it will be replaced.
Where do you deliver to?
We deliver to most areas. Please check our list. We post Australia-wide via Australia Post time frames are out of our control. You can check out with express post as an option. No international shipping at the moment.